1. Follow up on new sample develop for meeting customer requirement
- Receive product development requests from customers and confirm specifications before order launch
- Coordinate with related departments to build and update product information based on customer requirements.
- Create and control product information in internal systems and issue sample production requests.
- Communicate with customers on materials, PU, logo, cutting direction, and printing methods to ensure accurate specifications.
- Transfer technical information to engineering for 2D drawing preparation and insole sample development.
- Submit drawings and samples to customers for approval and handle feedback.
- Coordinate with engineering and sample teams to develop molds, cutting dies, and tooling.
- Review trial samples before submission to ensure compliance with requirements.
- Prepare full-size samples and obtain customer approval before mass production
2. Customer Product Consultation
- Meeting with customer when they request for new project development
- Advise customers on materials, technical specifications, and product solutions
- Collect and analyze customer requirements to propose optimal sample solutions.
- Give advice to customers about the product technical and confirm the Fabric direction, kind of PU and H/T Logo, Sublimation, Pad printing, silk printing, tooling information to get correct order information
3. Assessing the feasibility of the product
- Conduct project evaluation with related departments and update customers.
- Define product tolerance and mass production standards
- Coordinate product testing with the Sample and Lab teams.
- Work with suppliers on special technical requirements.
4. Building and fostering customers relationships
- Build strong relationship with customers (T1s/ Brand)
- Handle customer feedback and complaints during development.
- Organize and attend regular customer meetings.
5. Negotiation and Resolve customers complaints
- Negotiate with clients to obtain the best prototype and estimated time of purchase (ETD), prototype quality, timeline, and technical solutions.
- Coordinate internally to resolve complaints and implement improvements.
6. Transfer information for related department to run mass order
- Transfer product development information for mass production.
- Confirm materials and specifications for urgent orders
7. Price requirement & create PI in sample stage.
- Coordinate with Costing to calculate product cost and provide quotations
- Prepare price requests and issue PI for sample mold charges
8. Work directly with Global OrthoLite in the process of working.
- Manage technology transfer information and share with global sites
- Coordinate with Global Sales and global sites for project development
9. Other tasks
